Privacy Policy
At dvineskinandbody.co.za, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information:
- Name, email address, phone number, and other information you provide when creating an account, making a purchase, or contacting us.
Non-Personal Information:
- We collect non-personal information such as IP addresses, browser types, device information, and browsing behavior through cookies and tracking technologies (e.g., Google Analytics).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process transactions: Complete orders and provide customer service.
- To personalize your experience: Improve website content and product offerings based on your preferences.
- To send marketing communications: Promote new products, special offers, and other updates.
- To improve our website: Analyze user interactions to enhance website functionality and user experience.
- To comply with legal obligations: Fulfill legal and regulatory requirements.
3. How We Protect Your Information
We implement a variety of security measures to protect your personal information. These measures include:
- Secure server environments with encryption.
- Regular security audits to ensure the integrity of our systems.
- Restricted access to personal information for authorized personnel only.
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following situations:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering products (e.g., payment processors, shipping carriers). These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of dvineskinandbody.co.za or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve user experience and gather analytical data. These cookies may track your browsing behavior, help with logins, and personalize your experience on our website. You can control cookie preferences through your browser settings.
For more details, refer to our Cookie Policy.
6. Your Rights
As a user, you have the following rights:
- Access: You have the right to access the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal data, subject to legal and contractual limitations.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by clicking the unsubscribe link in the email or contacting us directly.
To exercise any of these rights, please contact us at info@dvines.co.za.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Third-Party Links
Our website may contain links to third-party websites. Please note that we do not control these external sites, and this Privacy Policy does not apply to them. We recommend reviewing the privacy policies of any third-party sites before providing personal information.
9. Children’s Privacy
Our website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: info@dvines.co.za
- Phone: +27 21 913 0897